1. Home
  2. Families
  3. How do I get my device repaired?
  1. Home
  2. Students
  3. How do I get my device repaired?

How do I get my device repaired?

Klein ISD IT Repair Centers and Computer Update Information

Klein ISD’s Department of Information Technology has provided instructions and information on the most commonly asked questions from our students and families. Continue reading for information on our repair centers and student computer updates.

Secondary Students

The Klein ISD Technology Department 1:1 Campus Repair Centers will be open to service devices for on-campus and online students assigned to those campuses Monday-Friday. 

Repair services are not available on student holidays.

Masks must be worn while on Klein ISD Property, which includes repair centers. Click HERE for additional details.

KLEIN ON-CAMPUS

On-campus students can visit the repair center within the building during regular school hours. 

KLEIN ONLINE HIGH SCHOOL

Online high school students should visit the school from 9am-2pm for curbside assistance.

KLEIN ONLINE INTERMEDIATE

Online intermediate students should visit the school from 9am-3pm for curbside assistance

Elementary Students

Students who have already received devices may need repair services. If a device is not functioning, it needs to be repaired at one of the designated locations.

Repairs for elementary devices will transition to two Walk-In Tech Repair Centers where safe social distancing will be followed. These two district centers will support repairs for Klein ISD devices issued to elementary students enrolled in online learning. 

HOW DO I KNOW WHERE TO GO?

  1. Locate your campus below.
  2. Move to the top of the column for the name of the location to which you are to report. 

If your student is at TEP or currently at the Annex, please go to the high school to which your address is zoned.

HOURS OF OPERATION

Monday-Friday, 10 AM to 6 PM

LOCATIONS

Klein Forest High School Campus (Main Entrance)

Klein ISD Multipurpose Center, 7500 FM 2920 (Main entrance, Follow the signs)

Please refer to the “Elementary Repair Centers” table below to determine the location you should report to for assistance.

Masks must be worn while on Klein ISD Property, which includes repair centers. Click HERE for additional details.

Klein ISD Multipurpose Center
NORTH
Klein Forest High School
SOUTH
BenignusBenfer
BernshausenBrill
BlackshearEhrhardt
FoxEiland
FrankEpps Island
FrenchGrace England
HasslerGreenwood
KohrvilleHaude
KrahnKaiser
KreinhopKlenk
MahaffeyKuehnle
MetzlerLemm
MuellerMcDougle
NorthamptonMittelstadt
RothNitsch
Shultz
Theiss
Zwink

Computer Update Information

To receive the latest updates for a Klein Laptop/Tablet, students must:

  1. Take the computer to a Klein ISD Campus. 
  2. Start or restart the computer.
  3. Connect to the Klein Network: Mercury A.
  4. Log onto the laptop/tablet fully.
  5. Restart the computer and let it boot up completely. Do not interrupt the boot up process. The restart may take a few minutes to come back up to the login screen.
  6. Open Software Center to check for updates that need to be installed.
This image has an empty alt attribute; its file name is mgS1mUAJFRIPVrFVzs8VvrUIvILQ4UDawqcs9GLD0r2-FSJvWKv4NU_kJ9Ra8VpNDO2LQarCHrl_YIXbMnj8ibuJ-EXb-cS-2QiUg9wfTvvJCvLS9yxRr9BuOsDfxERtwWDKQE6F
  1. Install updates.
This image has an empty alt attribute; its file name is AKxO0m0grVhoDvAF9cVFg-es78wwKZzGwlc-YPWrc3C1Sv0eQaxMqIAFmCwrJWc8l9fYha5lsTYGJun6Mo4gxTSila3GQ9UrUNHnRdFZmPrcWaw0h3sh75wO9wNV4qMlguMvb16P

This update process can take up to 15 minutes or more and must be done near the school (i.e. the parking lot) where wireless signal strength is optimal.



Community health data continues to change in our Klein ISD community, and we are continuously monitoring this information and adjusting our plans accordingly. We are sharing these preliminary plans with the understanding that as we get closer to the start of school, plans could change based on conditions.

Updated on January 11, 2021

Was this article helpful?

Related Articles

Need Support?
Can’t find the answer you’re looking for? Don’t worry we’re here to help!
Contact Support