Technology Frequently Asked Questions

Can a student receive a device during these technology distributions if he or she has not paid for the 2020-21 device insurance or security deposit?

Yes, Klein ISD is waiving the cost of device insurance or security deposit for the 2020-21 school year.  Any student who returns a previously issued device will be issued a device to use during the 2020-21 school year. 

Does my student have to be present or can another family member receive a device for him/her?

Each student should be present to receive a device issued to him/her and sign the receipt of acceptance.

Can I exchange the device I received previously for one with a camera?

We are not exchanging devices based on camera or no camera. Should the opportunity to exchange devices without cameras for devices with cameras be available, we will notify families directly.

When can my child receive a device if they are going to school for on-campus learning?

Students who are doing on-campus learning will use devices at their school as part of on-campus activities. The current emphasis is on providing all online students who need a device the tools to do online learning. Should the ability to provide devices to students doing on-campus learning become available, you will be notified.

What if I want my students to do online learning instead of on-campus learning now?

Families who did not originally indicate their child would need a device or internet connectivity to begin online learning should contact the campus registrar where their child is enrolled to update that information in Skyward. Families should provide the student’s name and grade level when requesting this update to a child’s enrollment. 

What if I want to bring back a Klein ISD device I received because I no longer need it?

Please return the device to the distribution location at the Klein High School bus lot near the stadium on Friday, Aug. 21, or Friday, Aug. 28. The device will not be exchanged for a different device at that time, but we will accept devices no longer needed for student learning.

What do I do if the device my elementary student received needs to be repaired?

Klein Forest, Klein High, and Klein Collins high schools will continue to serve as repair centers for elementary devices between 9 a.m. and 3 p.m. on Tuesdays and Thursdays. If the device an elementary student is using is not functioning correctly or needs to be repaired, please bring it to one of those 3 campuses on Tuesday or Thursday between 9 a.m. and 3 p.m.

Who do I contact if I need technology assistance and cannot go to a campus repair center?

If families need help, they can submit a Tech Help Form for assistance.

Community health data continues to change in our Klein ISD community, and we are continuously monitoring this information and adjusting our plans accordingly. We are sharing these preliminary plans with the understanding that as we get closer to the start of school, plans could change based on conditions.

Updated on August 19, 2020

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